Callnova: Taxi and Limo Dispatch Center
Virtual Assistance
Our representatives are engaged in different processes to provide virtual assistance to our customers and serve them with the best services. For which we schedule tasks remotely by assigning them to the appropriate individuals or teams. They ensure that all necessary troubleshooting issues that may arise during task execution. This may involve providing guidance, troubleshooting steps, or contacting appropriate support personnel to resolve technical or operational problems.
Inbound Call Center Services
Callnova Incorporation provides exceptional services for inbound call centers. Where a team of highly professional and equipped groups is working to assist you in every possible way. And meet your needs. They are responsible for handling a number of responsibilities such as taking calls, answering calls, resolving technical issues, taking orders, processing orders, scheduling of appointments, and many more as well.
The team for the inbound call center after taking all this information makes a complete record and documentation. For which alerts are also created to deliver wake-up calls. That data is not only recorded in a few software but also in servers for maximum security and long-term storage. That is helping Callnova to reach maximum customer satisfaction and helping brands build brand image. Due to these best practices, callnova is included in only the best dispatch centers in Canada.
Outbound Call Center Services
Our representatives for the outbound call center handle all the outgoing calls to perspectives for the booking of taxis and limo according to the needs and requirements of cargo. These calls are handled for a number of purposes including lead generation, market research, setting of appointments, follow-up calls, and all the telemarketing campaigns. By having these calls we are generating a number of opportunities for our customers to get benefits for the long run.
These calls are done to find the right limo for the cargo according to the needs of the owner. And after getting the cargo also done to find the drivers. By which we meet the needs of all of them and work by contracting and correcting the priorities of each. By all that process we are creating convenience and people are saving money and time by working with Callnova one of the leading dispatching companies in Canada. The goal of outbound call center services is to effectively communicate with customers or prospects, promote products or services, and achieve desired outcomes such as sales conversions or appointment bookings.
BPO
We handle BPO we follow a set of instructions to set and manage all the tasks. For which we receive requests, from our clients through calls, emails, and messages. We collect necessary information from the client, such as the nature of the request, location details, and any special requirements. And assess the request and determine the appropriate resources needed. They consider factors like availability, proximity, and skills to assign the task to the most suitable personnel. Then our competent team allocates tasks to the relevant individuals or teams.
This involves communicating with field staff or service providers, ensuring they have all the necessary information and resources to complete the job. In particular cases prioritize tasks based on urgency, criticality, and client requirements. They may use a set of predefined protocols or guidelines to determine the order in which tasks are handled. In addition, continuously monitor the progress of dispatched tasks, ensuring they are being executed as planned. They may use tracking systems or communicate directly with field staff to stay updated on task statuses.
Trucking Solutions
Callnova provides all the best trucking solutions to its customers by meeting their all needs and providing customized solutions. Due to this it has maintained a good rating and number of positive reviews from the side of customers. They are providing load management which oversees the loading and unloading of trucks, ensuring that cargo is properly secured and distributed.
They may also coordinate with warehouses or distribution centers to optimize load management and maximize truck capacity. And we are at the central point of contact liaising between truck drivers, customers, and other stakeholders. They provide drivers with instructions, updates, and directions, while also keeping customers informed about the status of their deliveries.
In addition, they troubleshot all the problems of all the associated people that may arise during transportation. This includes addressing driver concerns, dealing with unexpected delays or detours, and coordinating alternative solutions if needed. Dispatchers use technology, such as GPS tracking systems, to monitor and track the progress of trucks in real-time.
Customer Clearance
The team and management of Callnova are also handling customer clearance by following customized and processed ways. For which agent submits necessary documents to the customs authorities, including commercial invoices, packing lists, bills of lading, and any required permits or licenses. And The customs authorities review the submitted documentation and verify the accuracy and completeness of the information provided.
This includes confirming the declared value, origin, classification, and any applicable customs duties or taxes. Customs authorities may conduct physical inspections or examinations of the imported goods to ensure compliance with regulations, verify the declared information, and prevent smuggling or illegal activities.
This may involve X-ray scans, sampling, or other methods. Customs authorities assess the risk associated with the imported goods, considering factors such as the nature of the goods, country of origin, and previous compliance history. Some shipments may be subject to additional scrutiny or security measures.
Coordination in Taxi Movements
Our competent team coordinates all the taxi movements like receiving incoming requests from passengers through a phone call, mobile app, or other communication channels. They record essential details such as pick-up location, drop-off location, and any special requirements. And determine the availability and proximity of taxis in real time using dispatch software or tools.
They match the nearest available taxi to a passenger's location and dispatch the taxi to the pick-up point. We maintain constant communication with taxi drivers. They relay passenger details, pick-up instructions, and any specific customer requests. They may use two-way radios, mobile apps, or other communication tools to keep in touch with drivers throughout the ride.
Where we manage multiple bookings and prioritize pick-ups based on factors such as urgency, proximity, and time of booking. They ensure efficient scheduling to minimize waiting time for passengers and optimize taxi utilization. Moreover, our team is also experienced in handling all emergencies and immediate changes.
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